What the customer is seeing
The page is the limit-reached screen Alva Digital Downloads serves at /apps/alvadigitaldownloads/download when the per-customer download counter meets the configured maximum. The headline reads Download limit reached in red, the body says the customer has reached the maximum of N downloads, and a footer line points the customer back to the store for help. The link itself stays valid — only the response is gated.
1. Identify the order in the admin
Open the Alva Digital Downloads admin and click Orders. Search by Shopify order number or by the customer's email. Open the order and switch to the Downloads tab. Each row shows the file or pack and the current download count for that customer.
The customer-facing limit-reached page rendered by renderLimitReachedHTML. Show the red "Download limit reached" headline, the "You have reached the maximum of N downloads" body line, and the contact-shop footer. Use placeholder shop branding, no real customer data.
2. Check the Maximum downloads per customer setting
Open Settings → Download settings. The Maximum downloads per customer field is the global cap the limit page is comparing the row's count against. A value of 0 means unlimited — if you see the limit page with that setting, the count is being checked against an order-level override instead.
3. Reset the order, or raise the limit
On the order's Downloads tab, click Reset usage to zero the count for that one customer so they can download again. To change the cap for every future customer, edit Maximum downloads per customer in Download settings instead. Both changes are immediate — the customer can refresh the page and try the link again.
Admin order detail page, Downloads tab. Highlight one file row with its download count and the Reset usage button on the right. Show the Resend email button too. No real customer data visible.
See also
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Last updated 2026-05-06