Help Centre
Alva Digital Downloads is a Shopify app that delivers files, license keys, and private links to customers automatically after purchase. The Help Centre answers the operational questions — setup, customer downloads, fraud, email delivery, billing — in short, task-focused articles.
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12 categoriesGetting started
Install Alva Digital Downloads, ship a first product, send a test order to yourself.
Uploading files
Upload PDFs, videos, audio, ZIPs, and bundle files into packs. Formats and size limits.
Mapping products
Link files, packs, and links to Shopify products and individual variants.
Email delivery
Customise the global delivery email, per-product templates, custom domain, branded sender.
Customer downloads
Download limits, IP rules, expiry, resending links to a specific customer.
License keys
CSV upload, auto-assignment after fraud approval, low-stock alerts, key tags.
Link selling
Sell access to a URL — Notion docs, Google Drive folders, video portals, web apps.
Fraud and security
The fraud queue, manual approve and reject, what triggers a check, action log.
POS and order status
Sell digital products in-store, customer account extension, order status extension.
Personalized products
Per-order custom files — set up the product, upload per buyer, notify the customer.
Billing and plans
Plan changes, downgrades, what each tier includes, refunds and trial mechanics.
Troubleshooting
Downloads not working, missing emails, fraud-blocked orders, theme conflicts.