Customer downloads
Alva Digital Downloads protects every download with signed, time-limited links. This category covers per-customer download counts, IP and device limits, link expiry windows, resending a download link to a customer who has lost theirs, and streaming video, audio and PDFs in the browser.
Articles in this category
Find a customer's download link
Locate any customer's order in the Alva admin, copy or resend the original download link, and share it with the customer.
Read article → Quick answerReset download limits for a customer
Clear download usage on a single order so the customer can download their files again.
Read article → Setup walkthroughSet download expiry and per-customer download limits
Configure how long links stay active and how many times a customer can download — globally and per order.
Read article → Quick answerRefund a digital purchase without revoking the file
Refunds in Shopify don't auto-revoke download access. Refund the money, leave access enabled.
Read article → Setup walkthroughCustomise the download page
Header text, store logo, button colour, footer message — Alva renders the download page server-side.
Read article → Setup walkthroughExport your data to Google Sheets
Open your orders, download activity and catalog in Google Sheets, and add a row for every new download with Shopify Flow.
Read article → Setup walkthroughStream video, audio and PDFs
Let customers watch, listen and read in their browser. Turn streaming on per file, on every paid plan.
Read article → Setup walkthroughStream-only mode
Hide the download button for a file. What it protects, how plays count, and what happens to ZIPs.
Read article →Ready to start selling digital products?
Install Alva Digital Downloads on Shopify in under 90 seconds. Unlimited bandwidth, multi-channel delivery, AI-powered fraud protection, and branded emails. The 14-day trial only starts after your first live order.