Email delivery
Alva Digital Downloads sends each customer a delivery email containing their downloads. This category covers the global template, per-product overrides, custom email domains with full DKIM authentication so delivery emails arrive from your own domain, and how to brand the sender so emails reach the inbox.
Articles in this category
Resend a download email to a customer
Open the order in the Alva admin and click Resend to fire a fresh delivery email.
Read article → Setup walkthroughCustomize your delivery email
Edit the subject line, body copy, sender name, and visual branding of the email customers receive after purchase.
Read article → Setup walkthroughSet up a custom email domain (DKIM walkthrough)
Send delivery emails from your own domain. Add DKIM and Return-Path DNS records, verify, and you're done.
Read article → Setup walkthroughCustomise email branding (colours and logo)
Upload your logo, set primary and button colours, and preview the rendered email before saving.
Read article → Quick answerSend a test email from the Alva admin
Receive a sample of the rendered delivery email at any address — placeholder content, no real order needed.
Read article → Quick answerWhy my email looks different in dark mode
Dark mode is applied by the recipient's device after the email arrives, so no email sender can prevent or control it.
Read article → Setup walkthroughDelay download delivery
Hold a product's files, packs, and links for a set delay after purchase — with a heads-up email and one-click manual release.
Read article → Setup walkthroughNotify customers of a product update
Email every past buyer of a product a fresh download link when its files change — with an optional note, once per product per 7 days, from the admin or the API.
Read article → Setup walkthroughSend the download email in your customers' languages
Add translations of your email template so each buyer gets the download email in their checkout language — everyone else gets your default template.
Read article → Setup walkthroughTranslate your emails with AI
Build a prompt from your email texts, run it in ChatGPT or Claude, paste the reply back and every language is filled in at once — with a review before anything is saved.
Read article →Ready to start selling digital products?
Install Alva Digital Downloads on Shopify in under 90 seconds. Unlimited bandwidth, multi-channel delivery, AI-powered fraud protection, and branded emails. The 14-day trial only starts after your first live order.