Email delivery
Alva Digital Downloads sends each customer a delivery email containing their downloads. This category covers the global template, per-product overrides, custom email domains with full DKIM authentication so delivery emails arrive from your own domain, and how to brand the sender so emails reach the inbox.
Articles in this category
Resend a download email to a customer
Open the order in the Alva admin and click Resend to fire a fresh delivery email.
Read article → Setup walkthroughCustomize your delivery email
Edit the subject line, body copy, sender name, and visual branding of the email customers receive after purchase.
Read article → Setup walkthroughSet up a custom email domain (DKIM walkthrough)
Send delivery emails from your own domain. Add DKIM and Return-Path DNS records, verify, and you're done.
Read article → Setup walkthroughCustomise email branding (colours and logo)
Upload your logo, set primary and button colours, and preview the rendered email before saving.
Read article → Quick answerSend a test email from the Alva admin
Receive a sample of the rendered delivery email at any address — placeholder content, no real order needed.
Read article → Quick answerWhy my email looks different in dark mode
Dark mode is applied by the recipient's device after the email arrives, so no email sender can prevent or control it.
Read article →Ready to start selling digital products?
Install Alva Digital Downloads on Shopify in under 90 seconds. Unlimited bandwidth, multi-channel delivery, AI-powered fraud protection, and branded emails. The 14-day trial only starts after your first live order.