Skip to main content
— Quick answer

Resend a download email to a customer

Open the order in the Alva Digital Downloads admin, then click Resend to send the original delivery email to the customer's address on file.

Last updated · May 6, 2026 Read time · 1 min Author ·

Steps to resend a download email

1. Open the order

In the Alva Digital Downloads admin, click Orders. Search by Shopify order number or customer email, then click the order to open its detail page.

Screenshot needed

Alva admin order detail page. Highlight the actions menu in the top right with the Resend item visible. No real customer data visible.

The Resend action on the order page.

2. Click Resend

Open the actions menu on the order page and click Resend. Alva resends the original delivery email — same template, same files, same links — to the customer's address on file.

3. Confirm the toast

A confirmation toast appears once the email is queued. If the customer needs the email at a different address (typo on checkout, lost mailbox), click Send to Custom Email instead and enter the new address.

Screenshot needed

Order page with the confirmation toast visible after clicking Resend (e.g. "Email sent"). Toast positioned top-centre per Polaris.

The confirmation toast after a successful resend.

See also

Customer downloads

Find a customer's download link

Copy a download URL for any past order without sending an email.

 Email delivery

Customise your delivery email

Edit the subject line, body, and branding before resending links.

 Getting started

Send a test order to yourself

Verify delivery end-to-end before fielding the next customer ticket.

Was this helpful?

Still stuck? Email us.

Last updated 2026-05-06