Troubleshooting
Alva Digital Downloads handles delivery, fraud holds, and customer support edge cases. This category will cover the fastest fixes when downloads stop working, emails go missing, or an order sits in the fraud queue longer than expected.
Articles in this category
Why your customer didn't receive their download email
Walk through the five most common causes — fraud hold, spam, suppression, disabled emails, DKIM — with the fix for each.
Read article → TroubleshootingMy customer says it didn't work — what to check first
Five-step triage walkthrough — email, link, mapping, fraud hold, limits. Each step routes to the fix.
Read article → Quick answerWhy an order shows "No Downloads" — product not mapped
The product has no ProductFileMap entry. Map the product, then manually share the link for past orders.
Read article → TroubleshootingCustom email domain DKIM is failing
Five common causes (DNS propagation, wrong DKIM host, error 512, plan downgrade, wrong record type) with the fix for each.
Read article → ConceptWhy an order takes a few minutes to appear in Alva
Alva processes ORDERS_PAID via Pub/Sub. Typical latency 1–30 seconds; heavy load, fraud, or large packs extend it.
Read article → Quick answerWhy your customer hit the download limit
The limit-reached page renders when the per-customer cap fires. Reset usage or raise the limit on the order.
Read article →Ready to start selling digital products?
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