Fraud & security
Alva Digital Downloads holds risky orders for review before releasing files or license keys. This category will cover the fraud queue, manual approve and reject actions, and exactly which signals trigger an automated fraud check.
Articles in this category
How fraud checks work and when downloads are held
Alva uses Shopify Risk Analysis to hold high-risk orders before sending emails or assigning license keys.
Read article → Setup walkthroughApprove or reject a flagged order from the fraud queue
Review held orders. Approve to send the email and assign license keys; reject to block delivery.
Read article → ConceptWhy license keys are assigned only after fraud approval
Keys aren't burned on rejected orders. Here's the lifecycle, the admin signal, and how POS orders behave differently.
Read article → Quick answerRevoke download access after a refund or chargeback
Refunds and chargebacks don't auto-revoke access. Disable a customer's downloads from the order page.
Read article →Ready to start selling digital products?
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