— Help Centre · 12 of 12

Troubleshooting

Alva Digital Downloads handles delivery, fraud holds, and customer support edge cases. This category will cover the fastest fixes when downloads stop working, emails go missing, or an order sits in the fraud queue longer than expected.

← Back to all categories Coming soon

Articles in this category

Troubleshooting

Why your customer didn't receive their download email

Walk through the five most common causes — fraud hold, spam, suppression, disabled emails, DKIM — with the fix for each.

Read article →

Ready to start selling digital products?

Install Alva Digital Downloads on Shopify in under 90 seconds. Unlimited bandwidth, multi-channel delivery, AI-powered fraud protection, and branded emails. The 14-day trial only starts after your first live order.

Install on Shopify →