Steps to capture an email at POS
1. Open the cart or order on POS
On the Shopify POS, build the cart with the digital products the customer is buying, or open the just-completed order from the receipt screen. Guest sales work the same as named-customer sales.
Shopify POS Smart Grid on iPad. Highlight the Alva Digital Downloads tile among the other action tiles. A cart with one digital product visible on the left side. No real customer data visible.
2. Tap the Alva Digital Downloads tile
Tap the Alva Digital Downloads tile on the Smart Grid, or open it from the order's actions list after checkout. The email-capture dialog opens with an input field and a Send button.
3. Type or scan the email and confirm
Type the customer's email address, or use a barcode scanner pointed at a loyalty card. Tap Send. Alva Digital Downloads creates the purchase record and sends the download email to that address straight away.
POS email-capture dialog with the email input field focused and a sample address typed in. Highlight the Send button. Use a fictional address such as customer@example.com.
See also
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Last updated 2026-05-06